We have some exciting news to share about how we’re deepening our commitment to client success.
A dedicated focus on your experience
Campaignium has redefined the Director of Account Services role under Katie Buchholz’s leadership, dedicating it entirely to ensuring our clients have an exceptional experience at every touchpoint. This isn’t just about managing accounts. It’s about proactively listening, improving, and making sure every client partnership thrives.
This commitment isn’t new for Katie. As one of Campaignium’s first employees, she joined the advertising team in 2014 and has been instrumental in building the company into what it is today. Over the past decade-plus, she’s grown alongside Campaignium; from running advertising campaigns to leading the advertising team, then transitioning through account management roles before becoming Manager of Account Services. Now, after a year as Director of Account Services, Katie is taking the role in a new direction; transforming it into a strategic position focused on elevating the client experience across every partnership.
What this means in practice
Our clients can expect more touchpoints focused on their success: regular check-ins, feedback surveys, and a direct line to leadership when needed. We’re investing in understanding what’s working, what could be better, and how we can continuously evolve to meet the changing needs of the businesses and organizations we serve.
Behind the scenes, we’re building stronger internal processes, developing playbooks that ensure consistency across our team, and creating early warning systems to address challenges before they become problems.
Why now?
Great client experiences have always been essential to us, and now we’re formalizing that commitment. In an industry where agencies often overpromise and underdeliver, we’re taking a different approach: putting infrastructure and leadership in place to ensure we’re not just meeting expectations, but exceeding them consistently.
This role represents our belief that client experience isn’t just the responsibility of account managers, it’s a strategic priority that deserves dedicated focus and resources.
Our commitment
We’ve always believed that delivering strong results is just the beginning. What truly makes a partnership successful is how clients experience the journey with us. Feeling heard, valued, and confident that we’re invested in their success as much as they are. This investment reinforces that belief.
We’re excited about this next chapter and the positive impact it will have on everyone we work with.
